The customer support team is responsible for communicating with Baloot.io customers, providing solutions and response to their inquiries, and helping them with a better experience of utilizing Baloot.io services.

As a Technical Customer Support Specialist, you need to demonstrate perfect performance in due time while using sound judgement, and excellent communication skills to provide the best guidance to the customers and interact with internal teams. Working in an environment focused on cutting-edge products, being a fast learner and motivated is necessary.

 Responsibilities

• Providing guidance to customers issues within deadlines
• Communicating with technical teams to complete and update guidelines
• Collecting data of customers’ concerns
• Prepare reports and improve documentations

Requirements

• Exceptional interpersonal skills
• Having customer service skills
• Being responsible for the delegated tasks and conducting follow-ups
• Being initiative and fully motivated
• Having strong problem-solving skills
• Being detail-oriented and focused on the tasks

Benefits

• Appropriate and on-time payment
• Stock options for all employees
• Talented colleagues and interesting work environment
• Supplementary health insurance
• Generous loans to employees
• Various on-site entertainment